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    FAQ

    Order

    You can place an order as a guest.  

    However, you can still be able to register your account during checkout, which allows you to benefit from:

    · l Exclusive discount coupon;

    · l Order history with order tracking;

    · l Ability to save your payment method for a faster checkout. 


    For members, you can log into your account and review your order information in the order history. 

    If you have checked out as a guest, you can quickly track your order through the tracker link attached in the email we send you once your order has been shipped.

    Orders that have been shipped cannot be edited or canceled. To edit or cancel the order, please send an email to support@langogo.ai 

    Delivery

    You can select your country from the drop-down menu at the checkout. If you don’t find your country in the list, unfortunately, we do not ship to that country. 

    We consign a third-party company to deal with the shipping, who will cooperate different courier companies according to different regions.

    Orders will be processed within 2 working days and ready to deliver within 3-5 working days from the order date. The estimate delivery time will be 15 days, which varies depending on the destination. You can log in to your account or use the tracker link attached in your email to follow the status of your order. 

    The import duties are not included in your purchase. Hence, you are responsible for paying all related fees. The amount of VAT/GST customs fees will vary depending on your shipping country.

    Yes. You can change your shipping address before your order is shipped. Send us an email with your order number and new delivery address at support@langogo.ai   

    However, once the order has been shipped, it will not be possible to change your delivery address.

    If you have any questions or are experiencing delays with your order, please contact us at support@langogo.ai. 

    After-service

    Yes. We provide one-year warranty. 

    Please contact our customer service support team via emails to support@langogo.ai, or leave messages at our Facebook account @langogoAI.

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